FAQ

Have questions about the TalktoHannaFord survey? Here’s a detailed FAQ guide to address all your queries and ensure a smooth experience.

General Information

  • Question: What is the TalktoHannaFord survey?

Answer: The TalktoHannaFord survey is Hannaford Supermarkets’ official customer feedback program. It allows customers to share their shopping experiences and provide valuable suggestions to improve Hannaford’s services. Participants also get a chance to win a $500 Hannaford Gift Card through the monthly sweepstakes.

  • Question: Why should I participate in the survey?

Answer: By participating, you can:

  • Help improve your favorite supermarket’s products and services.
  • Provide valuable feedback to enhance your future shopping experiences.
  • Enter the sweepstakes for a chance to win a $500 gift card.
  • Receive exclusive coupons and discounts.

Eligibility and Participation

  • Question: Who is eligible to take the survey?

Answer: To participate, you must:

  • Be at least 18 years old.
  • Be a legal resident of Maine, Massachusetts, New Hampshire, New York, or Vermont.
  • Have a valid Hannaford purchase receipt with a survey code.
  • Not be an employee or immediate family member of a Hannaford employee.
  • Question: How often can I take the survey?

Answer: You can participate once per household per receipt. Each receipt is valid for one entry only.

  • Question: Do I need to make a purchase to participate?

Answer: Yes, a purchase receipt with a survey code is required. In some cases, alternate entry methods may be provided. Check the official sweepstakes rules for more details.

Survey Process

  • Question: How do I access the survey?

Answer: Visit the official survey website at www.talktohannaford.com and follow the instructions provided on your receipt.

  • Question: What information do I need to complete the survey?

Answer: You will need:

  • A valid Hannaford purchase receipt.
  • The survey code printed on your receipt.
  • Basic knowledge of English or Spanish.
  • Question: What questions will I be asked in the survey?

Answer: The survey includes questions about:

  • Your overall satisfaction with Hannaford.
  • Store cleanliness and organization.
  • Staff friendliness and helpfulness.
  • Product quality and availability.
  • Suggestions for improvement.
  • Question: How long does the survey take?

Answer: The survey typically takes 5-10 minutes to complete.

  • Question: Can I complete the survey on my phone?

Answer: Yes, the survey is mobile-friendly and can be completed on any device with an internet connection.

Rewards and Sweepstakes

  • Question: What rewards can I win?

Answer: By completing the survey, you are automatically entered into a monthly sweepstakes to win a $500 Hannaford Gift Card. Additionally, you may receive exclusive coupons for future purchases.

  • Question: How will I know if I’ve won the gift card?

Answer: Winners are notified via the contact information provided during the survey (email or mail). Ensure your details are accurate to avoid missing out on notifications.

  • Question: Can I transfer my gift card to someone else?

Answer: No, the gift card is non-transferable and cannot be exchanged for cash.

  • Question: Do gift cards or coupons expire?

Answer: 

  • Gift Cards: Do not expire and can be used until the balance is fully spent.
  • Coupons: Typically have an expiration date mentioned on them.
  • Question: What should I do if I don’t receive my reward?

Answer: If you haven’t received your reward within the expected timeframe, contact Hannaford’s customer support team through their official website at www.hannaford.com.

Technical Issues

  • Question: What should I do if the survey website doesn’t work?

Answer: If you encounter technical issues, try the following:

  • Check your internet connection.
  • Use a different browser or device.
  • Clear your browser’s cache and cookies.
  • Contact Hannaford’s customer support for further assistance.
  • Question: I lost my receipt. Can I still participate?

Answer: Unfortunately, a valid receipt with a survey code is required to participate in the survey. Keep your receipts safe to ensure you can take part.

Privacy and Security

  • Question: Will my personal information be safe?

Answer: Yes, Hannaford values your privacy. Your personal information is used solely for survey and sweepstakes purposes and is not shared with third parties.

  • Question: Do I need to share sensitive information?

Answer: No, the survey will never ask for sensitive information like Social Security numbers or bank details. If you encounter such requests, contact Hannaford immediately.

Contact Information

If you have any further questions, reach out to Hannaford’s customer support team via:

  • Website: www.hannaford.com
  • Phone: Call the customer service number listed on your receipt.

Thank you for your interest in the TalktoHannaFord survey. Your feedback is valuable and helps us serve you better!